Brand approval with no trademark for a handmade product

I’m ready to just about give up on Amazon.

I’m trying to get brand approval for a product which is personalized and therefore goes in the handmade section. When I enter the brand it gives me the error that’s the product means brand approval, I have filled up these forms and emailed in images. I currently have a ticket open and they just keep on asking me over and over again to send screenshots of the error that I am getting. When they don’t read the screenshots they asked me to enter a product ID however the products don’t have IDS because they are personalized and therefore don’t have a barcode, and there is no box to enter this detail because it is a personalized product.

I’m going round in circles trying to get this sorted with Amazon support but they are about his useful as rotten egg.

Can anyone give me any tips on getting the sorted because I am really losing the will