Brand Trademark not approved by Amazon

I hired a law firm through amazons brand registery program and they made me a design based trademark and gave me the license number to apply for Brand Registery.

I got notice from Amazon that my trademark was not approved for the following reason

“The trademark type does not meet our eligibility criteria. Your trademark is a mark with no literal elements. We currently only accept text-based marks or image-based marks with words, letters, or numbers.”

I reached back out to my lawyer and told her the issue here is their response

“That email from Amazon is incorrect, as your mark does have a literal element. However, you do need to check off that it is a “design mark.” If Amazon is incorrectly saying there is no literal element, you will need to submit an appeal with them.”

I reached back out to Amazon to reopen the case and they gave me the same exact answer.

Has anyone had this issue and how could I resolve it thanks.

Is this an issue with the law firm or an issue with Amazon?