Cannot Sell Own Brands Products

Hello! Would love any help here- our brand has had a vendor account for many years but we are now looking to also sell on the seller side. We created an account and applied for brand registry. After a month of waiting, we were finally approved.

Now, we have given our seller account access from brand registry but are not able to list any of our products. Every time we reach out to support they tell us “Your account does not currently meet the criteria required to list these products due to account metrics, distribution pathways of the brand, or other factors.”

Are we doing something wrong? This doesn’t make any sense as we own the brand but can’t sell out own products.