I work for a company that sells lotions and balms. Customer ordered 8 items and they only received 6 of the items. It was our error and we want to make it right. I’d like to send them the remaining 2 items and cover the shipping. How in the world do I do this through Amazon? I see no way of making a new shipping label and it seems like my only options are refund or do it entirely outside of Amazon.
