Help Fraud Questions – Scammer Using FBA to Launder Money

Hello all,

Been selling for about 13 years online. Just recently we have someone buying a product form our website using stolen credit cards (multiple charge backs) and having it shipped to various fulfillment centers (not Amazon’s). He uses the full person’s information as the buyer and then has it shipped somewhere else. We do a good amount of business with actual businesses and turning this off would hurt. We know every order that comes through that is this fraudster.

The product is an item that we sell on FBA. It doesn’t matter if we cancel, refund, or don’t ship. He just keeps placing new orders. He is using a VPN so we are unable to find his actual address or who the person is. We have a pretty good idea as we are the only seller using FBA for this particular item. But don’t have 100% solid proof.

We did a test buy of one of the item he had on FBA and it was an expired product from a batch we sent in 8 months prior. Had our FNSKU and box label. The package had 3 different FNSKUs on it. This looks bad on us as it has our name on the box from the original shipping label to FBA. Which is even more weird as it had an LPN number on it that linked back to an FBA order but we never got it back. We do not have Amazon destroy any product as we all know it’s hardly ever damaged / destroyed.

The product does not have a barcode and shouldn’t be commingled.

What can we do to get this to stop? We had thoughts of setting a trap to have them send in a different product since they are not touching the product. Since they are only sending it to fulfillment centers that are then sending to FBA. So when the first customer complains his account would be shut down as he doesn’t buy from a valid supplier with proper invoices. We don’t want this to come back on us at all for obvious reasons.

He is using Amazon to launder money from stolen credit cards. We have not taken any action with Amazon other than a test buy that was the expired product from a previous batch not anything we shipped from our warehouse. We filed a report with the FTC but since we don’t have his personal information and only an idea there is little to no proof.

Has anyone faced similar fraud? What steps did you take to protect your business? Any advice on working with Amazon or authorities to resolve this safely?

Thank you for any insights!

Thanks