Help with GTIN Issue and Brand Name

Hello,

I’m running into an issue where our product detail page is removed as they said our GTIN is invalid. Also, the brand name is incorrect and should be ours as we are the brand owner, but we are unable to change that unless we get our product back to an active status.

I was curious to see if maybe the product was actually ours as another brand is listed as the brand name, I double-checked our UPC using a lookup tool, and it aligns with our product and ASIN.

For the GTIN, it was asked from Seller Help that I provide the following:

* A copy of the certificate issued to you by GS1 showing your legal entity and associated GTIN prefix(s), along with proof that the legal entity on this certificate is related to your brand, such as a trademark registration or website which displays your products or brand and its relationship with the UPC or EAN owner. We only consider official websites owned by the brand, manufacturer or the UPC or EAN owner – the affiliation must be clearly called out.

* A document from the manufacturer or brand owner clearly calling out the affiliation between the brand and barcode owner OR stating that you are allowed to use your own GTIN to sell unique products with their brand. If you are using your own GTIN to sell unique products with their brand, provide a copy of the certificate issued to you by GS1 showing your legal entity and associated GTIN prefix(es).

I’m currently looking into that information, but in the meantime, I’m curious why although the UPC shows that it’s clearly our product, but there’s another brand listed. The option to change the external ID is locked, but I don’t think I would really need to do anything to that since it’s set to the ASIN which was also shown as affiliated to the UPC in the UPC lookup.

Thanks y’all for your help! I’m a little newer to troubleshooting these issues, so I greatly appreciate any help that’s sent my way!