I am Looking for Advice for Phrasing Amazon Tickets?

Hello! I am a content manager for my Amazon business (We work with vendor central). I often experience issues (like most sellers) with:

-Brand Names changing

-Content changing (say 3p takes precedent for title or images)

-Variations breaking

I have heard vaguely through Webinars and some articles that an Amazon support ticket should include exact phrasing to achieve the right outcome. Does anyone have any resources or tips on this specific phrasing? Any articles or webinars to help with this phrasing of tickets?