I’m in a Amazon toy compliance hell loop! Help!

I am an amazon seller and have been desperately trying to abide by their (i think broken) compliance rules for over a year. I have all the paper work, test certificates etc but just cannot get verified. They have now taken down my best seller and i have stock sitting in Amazon USA with nowhere to go. We are a small business and this is a real emergency for us. Can anyone offer any advice on what to do now? Thanks