Incorrect stranded inventory means can’t ship any product

When I try to create a shipment I get “his product cannot be added to the shipment because the ASIN has stranded inventory,” . I had a locked account for a couple of days due to the inform bureaucracy and my inventory was designated as “stranded” All unlocked now, but still get this error and the Stranded Inventory report says there is no stranded inventory. Have been hassling support for 2 weeks now and just seem to be stuck,