Increased volume or returns as buyer thought it is NEW item when purchased USED.

Hi,

So we now have massively increased volume of returns where buyer states that they ordered new item when actually they ordered item in used condition. Reasons will vary from not as described, received different item, arrived damaged … so what ever they click, but comment is all the same: “I have ordered new item but was delivered used in non-genuine box”

We always take time to describe item as accurate as possible, sometimes including photos, and always condition set to Used-Like New or Good or fair.

But result is all the same, when message those buyers after they create return, they will still argue that they ordered new even when faced with screenshots from their order showing item condition as used.

This is on Amazon UK but I look for your thoughts from all a round the world.

This is frustrating to us, and I can not understand those customers.