Inviting New User: Invite URL Landing on A Page that Asks for a Password?
Has anybody had this problem?
Whenever I invite a new user as of now (I haven’t done this in a year or so) It sends them an invite to their email with a URL. Totally normal so far. But this is where it gets funky.
What I would expect, and have seen in the past, is for that URL to land on a page where ALL it asks for is the users email, and then (because of the URL token) it allows the user to create the password. Once that happens, they now have a UN and P and can login.
What I’m seeing happen now is, the user clicks the email link and is brought to a page where they’re asked for their email AND their password. This is a problem because they’ve never had the opportunity to SET a password. I’ve had them try to enter their email and click “Forgot password” but they get an error that says basically “we don’t have this account on file yet” which makes sense because the account probably isn’t finalized?
Does anybody have this issue, does anybody know what’s going on and how I can fix it? Thanks!
submitted by /u/MiddleManagementIT
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