Is it just me or does Amazon seller support not know how to fix any of the issues they just guess?

I’ve been running into listing errors ever since I started selling on Amazon, every time I have an issue with my listing that needs to be fixed by the internal team every support agent gives me a different answer, and then most of the time their answer actually makes it worse.

Do I just need to learn how to navigate the website and fix my issues all by myself it seems like the support team always makes all of the errors worse and adds more errors onto them. The support team also repeats themselves and doesn’t read my messages all the way through.