My cousin is having issues with their sign up

My cousin is trying to setup selling for my Aunt and Uncle and as they’re going through the setup process where they need to take a picture of my Aunts ID it works fine but when they get to the next step of asking for an actual picture of her the prompt comes up with “Couldn’t access camera, we encountered a hardware issue. Please refresh and try again” I feel like this is a website issue? If the camera worked fine for the ID picture why won’t it work for the up-to-date picture? Anyone else having an issue like this? Thanks!