My listing was removed. It’s been over a month

Hey everyone!! I just recently started selling on Amazon, created my listing and it was removed right away. The product is a massager which is under medical devices category. I’ve provided all documents to the support that they requested from my manufacturer including FDA documents, pictures, etc.. They told me that FDA document from my manufacturer has a different name for the product and they can’t approve it. They suggested me to remove specific words in the title and description that relate to this product. I have no idea how can I edit the listing at this point because it doesn’t let me to download a spreadsheet in English, only Spanish.

It’s been over a month going back and forth with the support and my listing still deactivated. What would you recommend to do in this situation?

Appreciate the feedback!