New Seller help – charged for inactive months

Hopefully someone could help with this.

I thought there were two options for an amazon store- the 39.99 dollar a month option where you can sell however much you want, and the dollar per item option, which charged a dollar per item sold. When I created an amazon seller account, I wanted to just test it out and so I wanted to do the small store option for a dollar each item. But then, they charged me 39.99.

It seemed like they never gave the option for the small store <40 items per month. I reached out to them and they said it would be fixed I thought, but it never was fixed. I never even sold anything and yet they have tried to charge me 39.99 twice for my inactive months, until they deactivated my account. I have a deactivated account now with a supposed outstanding negative balance of 80 dollars.

I’d like to try amazon selling for real this time, but if they are going to charge 80 dollars for months I never even used, they can forget about it. Any advice for this ? Is it possible to reach out to amazon on this, and is it likely they could get rid of the 80 dollar balance so I can start on the right foot?