ODR at 1.05% losing Featured Offers

We had one negative seller feedback and now all of a sudden our ODR is above 1% (1 out of 95 orders) and we are losing our featured offers. We sell only our own products that nobody else sells on our product listings.

It seems overly harsh from Amazon, but their seller support isn’t helping much. They don’t remove the negative one (which complains we charged a restocking fee for a damaged return.)

Do we just have to wait it out until the ODR comes back down? But without featured offers, our sales have dropped also so it’s compounding the issue. Is there another department at amazon who may help with this?