Opening New Seller Account, document rejected but unable to upload new document

trying to open a seller account but the document was rejected. Got an email stating “Your Amazon seller account cannot be activated at this time because we were unable to verify the information you provided during the account verification process. To proceed with account activation, you need to submit additional information.”

I believe the document I uploaded may have our old address, which didn’t match with the address I submitted, but I need to upload new statement of information with the matching address, but there is no place to upload new documents?

Only option is to chat with support and they said someone will reach out to me to upload new documents, but its been 5 days now since then and still no one has reached out.. what do i do now?

I tried the seller-verification(at)amazon.com but got an undeliverable message that inbox is full.

i understand trying to open another account is a big no-no so i am not doing that but I cant get a hold of someone to take a look at my new document.