Product Authenticity Complaint Appeal – Fapiao Invoices

In the midst of an appeal for a product authenticity complaint by a buyer who conducted a return and noted the product was a “dummy unit.” I have sold over 2000 units and not one has come back as inauthentic. But of course, amazon has removed my listing and I have an authenticity strike against my account health.

In the midst of an appeal, and I have a LOA, written confirmation from the manufacturer that the product I have been sourcing is authentic, and I also have submitted the official tax commercial invoice Fapiao from China from the manufacturer for an order with all that they’ve requested for with the exception of the website on the invoice as that is not SOP to have websites on invoices in China.

Wondering what people have experienced when submitting Fapiao’s to appeal the Product Authenticity Complaint to get their inventory reinstated? Is it acceptable? Or do they want the invoice to have a letter head from the supplier? A Fapiao is the official government tax invoice sent from the supplier noting the transaction for chinese tax purposes. It is in full chinese but I believe Amazon’s Al bots accept chinese as an acceptable language for documentation.

I have all my current units for that ASIN in Reserved status and wonder if my appeal fails, do I have rights to remove the inventory to send it back/retrieve it if I accept the result? I am a Canada and USA seller with the same ASIN selling in both marketplaces so stock in both markets are current held up. Thave already submitted numerous packing slips and invoices to address this appeal previously but admittedly they have all been missing some information along with my redaction of the prices.

This time with the Fapiao with all that they’ve asked for i’ve submitted i’ve decided to redact nothing and included pricing information. I have also put it in PDF format as I have read in other posts that this has a higher chance of success vs.JPG and .PNG files.

This is my first violation. Account Health is at 196.