Quick question, why is amazon seller support non existent?

So Ive been locked out of my FBA account since November because I no longer have access to the phone number used for 2FA. I’ve gone through the recovery steps including uploading my ID SEVERAL times (must have done it 8 times or so) and have had not a single soul reach out to me. I’ve called customer service, submitted countless tickets, and haven’t had a single person ACTUALLY unlock my account. They all say I should hear back from them in 24-48 business hours but here I am in February with a locked account still.

Has anyone gone through this, and if so, can you help me resolve this issue? They’ve been of no use and have even directed me to scammers in india…

How is this circus of a company still afloat?