Received a negative seller rating stating the product “might be fake”.

Hello,

New wholesale seller here. Recently I received a negative seller rating stating what I sell “might be fake”, which initiated an authenticity complaint.

I’m in the process of providing Amazon everything they need to prove the authenticity of my product to have the violation removed However, I’m not sure how I can go about to remove the negative seller rating.

The product is not fake. I’ve messaged seller and refunded the order.

Should I leave a public reply? Should I try file a case again with amazon after they have removed my product authenticity violation case?

Also, I see lots of sellers with lots of positive seller rating , but I want able to gain any positive rating for months. Is there any strategy anyone can share for getting seller rating?

Appreciated.