Received a policy violation, but nothing is on Account Health?

Today received a policy violation based on feedback from one customer who thought the product may not be authentic (it is).

But when I check Account Health dashboard, the violation is not showing there, so I cannot appeal it? I have invoices from distributor.

The violation I suspect is based on feedback that was struck-through as the item was fulfilled by Amazon. Can this be the reason the violation is not showing on account health page?