Report a Violation Tool Access Revoked

Hi all 🙂

I am a seller with a registered brand but only a pending trademark application. Unfortunately my best-selling listing was hijacked by Chinese sellers who have been sending the buyers absolute garbage.

I did a test order from each hijacker as they came up, and then once delivered I kept submitting the order number to the brand registry report a violation tool. I guess I was being too aggressive for them so they revoked my access to using the tool. The whole page is grayed over and I can’t use it. They also allowed me to file an appeal which I did, but they declined. It said I wouldn’t be allowed to file another one but it allowed me to file one anyway; it has been 5 days and still no answer.

I currently have another test order that arrived not as described and I want to report it to get the seller removed. Does anyone have any advice on how to officially report the seller and the order? Can any of you fine people with access to the violation tool submit the report for me if I provide the ASIN and order number? I also have another test order on the way I’m going to need to do this for.

Thank you in advance!