Seller support – won’t recognize business cert

Hi

I designed/manufactured and patented my own product and I would like to start selling it on Amazon Canada, FBA. i am really struggling getting an account set up, the chat keeps saying someone will email me but no one does and the chat just seems to be presctipted messages. The issue is the business registration that I uploaded. I have sole proprietorship, the business name doesnt match the product name but that shouldn’t be an issue? It is an Ontario government issued certificate and has my full name and business #. Anyone else experienced this? Any tips to get this pushed through?