Seller verification

Not sure where else to get help on this. Try here to see if anyone has any ideas before I just give up.

I’ve been selling on Amazon for a year. About a month ago, when I went to add a new listing, it randomly decided my account has been inactive for too long and I must re verify (I had just shipped and completed orders the week prior).

When originally setting up the account, I had a hell of a time getting verified. I am stuck in the same loop again.

I keep getting the response “We were unable to verify the identity document you provided because the personal name on the document does not match with the personal name entered in Seller Central.” My driver’s license matches the personal name on the account exactly. I have tried both the business credit card statement and personal statement with my own name. I even went and edited my personal name on the Amazon account to include my middle name, as shown on my ID.

Any ideas? PDF format, valid/ not expired.

Last time, I just kept re submitting the same documents over and over until it was approved. I’ve tried about 6 times this round, and no luck. I’m even using the same ID and credit card statement (the most recent statement, of course)