Ungating Rejection

“I am currently an authorised reseller of a brand which I have permission from, the brand in question has provided me with a letter of authorisation and told me a few authorised licensed distributors of their for me to get their product to sell. I have also purchased 12 units of the product and have gotten an invoice from them so I can show Amazon this.

Once I had the authorisation letter, I submitted it to Amazon however they stated it was not enough and for me to submit an invoice of the purchase I have completed to show that I currently stock this item, which I did provide.

A day later I have been denied and have been for the past week or two with me replying to the case everyday to try to get approved again.”

Today, I have gotten an email back from my account manager after asking for assistance, the tried to escalate the case from their side. She stated that today she gotten a response stating “I have received the response, unfortuately the brand application is not approved, after further insight as the team finds invoice and Letter of Authorization not valid.”

I further asked “how are they not valid as the letter of authorisation is from the brand itself, and the invoice is from a (BRAND) approved distributor.” with a response stating “the decision is taken by convred tea basis internal checks and polices, this is the only explaination I have recieved after raising it further.”

Does anyone have any idea, on how to solve. Thanks.