Unsuitable inventory investigations policy – Process and Resolution

For people that have received this violation here is what happened to me.

What triggered the violation? The ASIN and quantity referenced is an item that I sent in to FBA and once it sold out I didn’t restock. I self fulfill almost everything. I think not restocking FBA is a red flag and makes them think the items are not legitimate or the items are gray market.

12/22/2025 – I received a notification about the suspected violation “Unsuitable inventory investigations policy” on 1 ASIN and I needed to submit my ID, recent bank or credit card statement, registered business documents, invoices, proof of delivery, order confirmation, and do a video verification. From the email, “If you do not submit the requested documents in 3 days or provide invalid documents, your account will be deactivated.”

12/22/2025 – I followed the link and uploaded all the information it asked for and allowed me to upload (which is different than what they said in the email) and waited for the video call. It’s one way so it’s just your image and you’re talking to someone in an Indian call center. They were much more professional than standard Amazon support though and even though I didn’t question it they reasserted that it was all amazon domain links and email probably because they know it seems like it could be a scam.

12/22/25 – Post the video call I get an email saying thanks for doing the video verification not you need to upload these documents. Most of the documents are what I already uploaded and showed in the video call, but it doesn’t recognize that. I upload everything it shows on the website which is different than what they said on the call. Also in the call they tell me to send the documents to the email address at the bottom of the email which contradicts all other information. I uploaded the documents again and it told me to wait.

12/24/25 – Silence about the case, but something was going on behind the scenes because I was ungated for a brand I had given up on. Back on Nov 11 I was told for this other brand my invoices were fake, but I opened another case and submitted the invoices again because they were authentic. They refused to respond to the case for a month and a half and I gave up, but now it was approved. There is another listing that was suspended because a lying buyer a week prior. I knew I could get it reinstated, but I was busy and knew it was going to be a fight. This listing also got reinstated with zero evidence or appeal submitted by me.

12/25/25 – This is the 3 day mark where my account could be deactivated. I get a notification that basically tells me to try again. They said they didn’t have enough information. I reread the email because I knew in the video they asked for information that the website did not ask for. I had to resubmit all documents again and added additional documents to prove I paid for the inventory.

12/27/25 – I received the try again notification. I didn’t know what else to send so I just sent an email to the support email shown at the bottom of the notification telling them I sent everything they asked for and asked them to specify anything else they wanted me to send.

12/30/25 – Seller Central homepage showed deactivated, but I was still active and selling. Clicking on the deactivated showed I’m deactivated in Brazil where I have never listed or sold any items. I also received an email inviting me to sell in Brazil.

12/31/25 – I received an email saying the process was completed which was confusing since I didn’t send any more information. I checked my account health and the violation is gone. The process was stressful and didn’t make any sense, but I guess it was an overall good thing.