Urgent Assistance Needed: Scammed by Brand Owner Resulting in Intellectual Property Complaint

Hi Amazon Sellers!!

I’m reaching out with a troubling situation that I recently encountered, and I’m hoping to gain some insights and advice from fellow sellers who may have experienced similar issues.

Here’s what happened: I purchased 200 units of a product directly from the brand owner with the intention of selling them on Amazon FBA. The brand owner assured me that all 200 units were shipped to Amazon FBA as agreed upon.

However, during transit, I received a notification from Amazon stating that I was infringing on intellectual property rights. Naturally, I was alarmed by this as I had purchased the products directly from the brand owner and had no reason to believe there were any issues.

When I reached out to the brand owner to inquire about the complaint, they claimed that it was another seller who had submitted the complaint to Amazon. However, upon further investigation and recent communication with Amazon support, I was informed that it was actually the brand owner who had submitted the complaint against me.

This revelation has left me puzzled and deeply concerned. As a result of this complaint, my seller health rating has plummeted by nearly 100 points, impacting my credibility and sales on the platform.

I’m reaching out to seek guidance and support from fellow sellers who may have faced similar situations. Has anyone else experienced being scammed by a brand owner in this manner? What steps did you take to address the issue and rectify the damage caused to your seller account?