Amazon India keeps rejecting manufacturer’s food and safety licence
Amazon India keeps rejecting my FSSAI document for one of my nutraceutical tablet products.
The manufacturer’s FSSAI license clearly states that they are a manufacturer of nutraceuticals, but Amazon keeps replying that the product name or product category doesn’t match the FSSAI license.
I’ve double-checked everything — the manufacturer name on the listing and on the FSSAI certificate are exactly the same, and the product category is “nutraceuticals / dietary supplements.”
I’ve already re-uploaded the same document through the compliance section and appealed, but it still gets rejected every time.
Amazon’s message says:
“The FSSAI License of the Manufacturer does not include the respective product name or product category.”
Now they’ve warned that the listing will be removed if I don’t fix it.
What’s the best approach now?
Should I let them remove the listing and then relist from scratch?
Or should I delete and relist myself to avoid further rejections?
Or try uploading a flat file to reset compliance info?
Anyone faced this issue before? What worked for you?
submitted by /u/CrazyCheck3930
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