Need Advice: Amazon VAT Service Didn’t File Anything for 4 Months – Is This Normal? Should I Switch Providers?

Looking for some advice because this situation is starting to make me nervous.

I signed up for a VAT service through Amazon. After my registration went through, they didn’t file any VAT returns for four months. When I asked why, they said it’s because they’re still waiting for an access code that’s sent only by mail, and if it doesn’t arrive, it can only be requested again every six weeks.

A few things worry me:

They never told me about this access-code delay upfront.

They’re no longer listed as a VAT service provider on Amazon.

Four months with zero filings feels… alarming?

Has anyone experienced this before? Is this actually a normal bureaucratic delay, or does it sound like the service dropped the ball? Would you switch to a different provider at this point?

Curious how you’d handle this situation. Any insight or similar experiences would really help!