A-to-Z auto granted over night

Hello,

We have granted an A-to-z Guarantee claim of $0.00 on the order 111-5087062-xxxxxxx. We have debited the amount from your account but have not counted the claim against your order defect rate.

Why is this happening?
The A-to-z Guarantee protects customers when they purchase items sold and fulfilled by you directly. Our guarantee covers both the timely delivery and the condition of the items that you sell. If a customer is unsatisfied with either and cannot reach a resolution with you, we enable them to file a claim with us. In this case, the customer claimed an issue with the tracking information that you provided shows that the package is on its way back to you. If you do not receive the package, you may be able to recover the value of any lost items by filing a claim with the carrier.