Are there ever cases where one can get 100% of their money back with Safe T claims?

I was just reading someone’s experience with wanting to quit selling on Amazon due to the fraudulent environment/ lack of seller support and it really resonated for me. I had another case of clear cut buyer fraud: they bought 4 items totaling over $400 and filed a refund claiming they didn’t receive the order.

This is where my frustration begins: its so obvious through tracking that they DID receive the package: it was delivered to a parcel locker so its not like they can claim that it disappeared from their front door. The fact that they dish out refunds so easily and lazily without even checking the most basic details is mind blowing.

Then once I filed the Safe-T claim with clear evidence/ screenshots of the delivered package, along with proof that I tried to email the customer but they blocked communications, I guess one could say Im lucky I even got any refund at all.

But this is the second time its happened and each time I get something like 75% of my money back. Where does the rest of it go?

Why does the seller get punished for the buyer’s fraudulent behavior?

This same buyer immediately ordered another product right after filing the refund, which should have also been another red flag to Amazon: why would they order another product from the same seller if they allegedly didn’t receive the original order? I canceled this order because I refuse to do business with scammers and thieves, but now I also worry about retaliation.

Seller support/ account help support are all completely worthless. They don’t care; you can barely understand wtf they’re even saying, and when following their directions, I still get error messages stating that I filed buyer fraud in the wrong place (and then they just reroute you to the same page with no other options other than speak with another useless account health specialist.)

Sorry for my long rant. Clearly this is extremely aggravating.