Hi all,

Around the start of the year we was offered good rates on Royal Mail Tracked 24, so was able to upgrade all of our packet sized items/listings on Amazon to PRIME.

Overall this has been great – more orders etc etc.

However, we have noticed a continual ramping up of what we call the ‘Amazon / eBay dropshipping scam’.

What is basically happening is, PRIME orders (99% pet food items i.e. non-returnable) are refunded on Amazon by Amazon customer service with the reason being usually ‘General Adjustment’. If we open a SAFE-T Claim, we are able to sometimes claim the money back, however mostly not, as it is stated that the return reason is our responsibility and as it is non-returnable, we simply lose the money with absolutely no reason given.

Now here is where it gets intersting, if we call these customers a lot of time the numbers are incorrect or simply ring off, however sometimes you get through to them, and nearly every customer says order was perfect – no issues and then lets you know they didnt even purchase on Amazon, but on eBay!

So basically a dropship scammer, is selling our goods, cheaper on eBay than we do on Amazon as they know that they can simply get a refund due to the items being non-returnable!

It is clearly a scam, and clearly Amazon policy abuse, but no one is doing anything about it and Amazon dont seem interested when you tell them this.

For more info, if you have access to Amazon forums – https://sellercentral.amazon.co.uk/seller-forums/discussions/t/6547c0e7-784b-4a65-9545-10343063dffb?postId=15ec2a16-141d-47b5-9053-161e96808d58

Even further a lot of big sellers will not even realising this is happening – one of our friendly competitors let us know they did £80000 of refunds on Amazon in 2024, and only found out the scale due to being notified by their accountants!

Anyhow, anyone else noticed this scam and have any advice or information?

Mike

Hi all,

Around the start of the year we was offered good rates on Royal Mail Tracked 24, so was able to upgrade all of our packet sized items/listings on Amazon to PRIME.

Overall this has been great – more orders etc etc.

However, we have noticed a continual ramping up of what we call the ‘Amazon / eBay dropshipping scam’.

What is basically happening is, PRIME orders (99% pet food items i.e. non-returnable) are refunded on Amazon by Amazon customer service with the reason being usually ‘General Adjustment’. If we open a SAFE-T Claim, we are able to sometimes claim the money back, however mostly not, as it is stated that the return reason is our responsibility and as it is non-returnable, we simply lose the money with absolutely no reason given.

Now here is where it gets intersting, if we call these customers a lot of time the numbers are incorrect or simply ring off, however sometimes you get through to them, and nearly every customer says order was perfect – no issues and then lets you know they didnt even purchase on Amazon, but on eBay!

So basically a dropship scammer, is selling our goods, cheaper on eBay than we do on Amazon as they know that they can simply get a refund due to the items being non-returnable!

It is clearly a scam, and clearly Amazon policy abuse, but no one is doing anything about it and Amazon dont seem interested when you tell them this.

For more info, if you have access to Amazon forums – https://sellercentral.amazon.co.uk/seller-forums/discussions/t/6547c0e7-784b-4a65-9545-10343063dffb?postId=15ec2a16-141d-47b5-9053-161e96808d58

Even further a lot of big sellers will not even realising this is happening – one of our friendly competitors let us know they did £80000 of refunds on Amazon in 2024, and only found out the scale due to being notified by their accountants!

Anyhow, anyone else noticed this scam and have any advice or information?

Mike

As the title states, amazon has made all my 5 listing inactive because my fulfilment was slow. I really didn’t think it was that bad as I ship almost everyday and have for the past 5 years. As a one man show there will sometimes be emergencies or times when I am away but I usually put it on vacation mode. I didn’t get any notification about this from amazon I just notcied one day I haven’t made any sales.

The only option they seem to be offering is to either convert to FBA or delete the listing. At this point I am feeling like it might be worth deleting my account and listings? I sell on Etsy and my website and I get a lot fewer returns and misculated shipping costs through them. But is it worth loosing such a big distributer? I don’t even know if re-listing is an option on Amazon

Has anyone else dealt with this issue or recommend next steps?

As the title states, amazon has made all my 5 listing inactive because my fulfilment was slow. I really didn’t think it was that bad as I ship almost everyday and have for the past 5 years. As a one man show there will sometimes be emergencies or times when I am away but I usually put it on vacation mode. I didn’t get any notification about this from amazon I just notcied one day I haven’t made any sales.

The only option they seem to be offering is to either convert to FBA or delete the listing. At this point I am feeling like it might be worth deleting my account and listings? I sell on Etsy and my website and I get a lot fewer returns and misculated shipping costs through them. But is it worth loosing such a big distributer? I don’t even know if re-listing is an option on Amazon

Has anyone else dealt with this issue or recommend next steps?

Trying to figure out how barcodes work.

https://www.gs1us.org/upcs-barcodes-prefixes/how-to-get-a-upc-barcode/get-upc-barcodes

When is the GS1 company prefix needed?

If I am understanding it correctly. Say I simply buy 100 GTINs. They will be random numbers unless I also purchase a GS1 company prefix?

How does this affect things in the long run if I go either route and when does it matter or not matter if I have a GS1 company prefix for my barcodes?

Trying to figure out how barcodes work.

https://www.gs1us.org/upcs-barcodes-prefixes/how-to-get-a-upc-barcode/get-upc-barcodes

When is the GS1 company prefix needed?

If I am understanding it correctly. Say I simply buy 100 GTINs. They will be random numbers unless I also purchase a GS1 company prefix?

How does this affect things in the long run if I go either route and when does it matter or not matter if I have a GS1 company prefix for my barcodes?

My Amazon Seller Acct has been inactive for months because I could not verify my identity (getting error message) and could never reach customer support. I finally gave up. Now, they attempted to charge my card for $864 this morning, I don’t owe them anything. They wont allow me to contact customer support because my account is inactive but threatened to charge my other cards on file on my personal account. Does anyone know of a way to contact seller support when the account is inactive? I called the regular support line and they are clueless.

My Amazon Seller Acct has been inactive for months because I could not verify my identity (getting error message) and could never reach customer support. I finally gave up. Now, they attempted to charge my card for $864 this morning, I don’t owe them anything. They wont allow me to contact customer support because my account is inactive but threatened to charge my other cards on file on my personal account. Does anyone know of a way to contact seller support when the account is inactive? I called the regular support line and they are clueless.

I am stuck in this endless loop: Have issue > describe issue to try and open a new case > given chat as the only option > sorry no agents available

Anyone know how I can actually contact support? Why can’t i create a case anymore??

Thanks for any suggestions

I am stuck in this endless loop: Have issue > describe issue to try and open a new case > given chat as the only option > sorry no agents available

Anyone know how I can actually contact support? Why can’t i create a case anymore??

Thanks for any suggestions