Buyer question regarding items shipped internationally…
Wondering if any Amazon Sellers can help clarify this for me, thanks in advance…
So I bought an item through Amazon recently from a 3rd party seller that ended up shipping from Hong Kong via DHL. Nowhere on the product page or anywhere in the purchasing process did it indicate it would ship from Hong Kong, and I was charged my local state sales tax. In fact I specifically ordered through Amazon and paid a higher price for the item rather than buying from a site like AliExpress or Banggood because I wanted to avoid import duty fees and tariffs and whatnot.
Yesterday I got a call from DHL saying there was a hold duty that needed to be paid before delivery. My impression from reading the A-Z Guarantee terms (specifically #6) is that the seller is supposed to cover all of the international shipment costs. Is this understanding correct?
I noticed the seller also sent me a message yesterday in rather stilted English saying I needed to pay the tax on the item, although the way they phrased it, it sounded like the wanted me to pay THEM the tax? Unclear, English was obviously not their first language.
What I’m wondering, assuming that my understanding of the A-Z terms is correct and the seller should have sent the package Delivery Duty Paid, is if this seller simply isn’t aware that they are supposed to be covering all of the international shipping costs when selling through Amazon, or if perhaps they ARE aware, but are sending items out Delivery Duty Unpaid and trying to stick the buyer with the import duties.
Hopefully I’m explaining this clearly, I’m rather confused as I’ve never encountered this before, and the current constantly shifting tariff situation also adds to the confusion, although as far as I can tell from DHL, these are not tariffs I’m being asked to pay, but rather customs fees / import duty / etc. (not sure if I’m using the right terminology)
Any help understanding how this is actually supposed to work would be much appreciated, thanks!
submitted by /u/AdmiralMungBeanSoda
[link] [comments]
Buyer question regarding items shipped internationally…
Wondering if any Amazon Sellers can help clarify this for me, thanks in advance…
So I bought an item through Amazon recently from a 3rd party seller that ended up shipping from Hong Kong via DHL. Nowhere on the product page or anywhere in the purchasing process did it indicate it would ship from Hong Kong, and I was charged my local state sales tax. In fact I specifically ordered through Amazon and paid a higher price for the item rather than buying from a site like AliExpress or Banggood because I wanted to avoid import duty fees and tariffs and whatnot.
Yesterday I got a call from DHL saying there was a hold duty that needed to be paid before delivery. My impression from reading the A-Z Guarantee terms (specifically #6) is that the seller is supposed to cover all of the international shipment costs. Is this understanding correct?
I noticed the seller also sent me a message yesterday in rather stilted English saying I needed to pay the tax on the item, although the way they phrased it, it sounded like the wanted me to pay THEM the tax? Unclear, English was obviously not their first language.
What I’m wondering, assuming that my understanding of the A-Z terms is correct and the seller should have sent the package Delivery Duty Paid, is if this seller simply isn’t aware that they are supposed to be covering all of the international shipping costs when selling through Amazon, or if perhaps they ARE aware, but are sending items out Delivery Duty Unpaid and trying to stick the buyer with the import duties.
Hopefully I’m explaining this clearly, I’m rather confused as I’ve never encountered this before, and the current constantly shifting tariff situation also adds to the confusion, although as far as I can tell from DHL, these are not tariffs I’m being asked to pay, but rather customs fees / import duty / etc. (not sure if I’m using the right terminology)
Any help understanding how this is actually supposed to work would be much appreciated, thanks!
submitted by /u/AdmiralMungBeanSoda
[link] [comments]
Amazon Creator Connection Campaigns (for sellers) – tips for success?
I recently launched a creator campaign for my product and I’m still trying to figure out how it all works. In my campaign brief I indicated I have a few free samples that I would send out. In order to qualify for the free sample I requested the creator fill out a short Google form asking them what kind of content they planned to make with the product and where they planned to post. However something I’ve noticed is that some creators who have reached out to me and I’ve sent samples out to haven’t created content or accepted the campaign. Has this happened to you? How do you avoid this?
As mentioned it’s my first creator campaign for my product so any advice, tips, or tricks for having a successful campaign would be greatly appreciated. Thanks!
submitted by /u/SpecialistEar7594
[link] [comments]
Amazon Creator Connection Campaigns (for sellers) – tips for success?
I recently launched a creator campaign for my product and I’m still trying to figure out how it all works. In my campaign brief I indicated I have a few free samples that I would send out. In order to qualify for the free sample I requested the creator fill out a short Google form asking them what kind of content they planned to make with the product and where they planned to post. However something I’ve noticed is that some creators who have reached out to me and I’ve sent samples out to haven’t created content or accepted the campaign. Has this happened to you? How do you avoid this?
As mentioned it’s my first creator campaign for my product so any advice, tips, or tricks for having a successful campaign would be greatly appreciated. Thanks!
submitted by /u/SpecialistEar7594
[link] [comments]
#448 – E-Commerce Will Never Be the Same: Andrew Bell Breaks Down Amazon AI
Andrew Bell, a thought leader in AI and e-commerce, takes us on his remarkable journey from studying ancient Greek and preaching to becoming a leading voice in the intersection of AI and online retail. He shares personal stories, including the influence of his late grandfather, a top contract negotiator, and his wife’s inspiring story of being adopted from Ethiopia and launching a business that supports her orphanage. Andrew’s insights into the e-commerce world reveal his strategic role in the growth of brands like Touch of Class on Amazon and his tenure as the Amazon lead for the National Fire Protection Association, where he champions the representation of vital safety standards.
Explore the evolving landscape of AI in e-commerce, where image generation and large language models redefine user experience. Andrew shares success stories stemming from industry networking, illustrating how connections at conferences can lead to collaborations featured in prestigious outlets like Forbes. With an eye on the future, Andrew and I discuss emerging trends, such as the shift towards remote work and the decline of traditional keyword optimization. The conversation unveils new strategies like Omni Search Optimization and the rise of voice search, underlining the transformative role of AI in shaping the future of search and branding.
Join us as we delve into the intricacies of AI-assisted tasks, where prompt engineering and multimodal strategies are revolutionizing human capabilities. Andrew emphasizes AI’s potential to enhance rather than replace human skills, allowing for greater creativity and specialization. The discussion highlights innovative uses of AI, such as personalized recommendations and problem-solving via personality type consultations. By mastering AI technologies, businesses can optimize operations and scale efficiency, turning AI into a pivotal tool for growth and creativity in the digital age.
In episode 448 of the AM/PM Podcast, Kevin and Andrew discuss:
- 00:00 – AI in E-Commerce With Andrew Bell
- 05:01 – Learning Amazon Selling With Freedom Ticket
- 09:21 – Tech Innovations Discussed in Conversation
- 11:44 – Business Transition to Amazon Lead Role
- 18:08 – Remote Work Career Shift and Creativity
- 18:23 – Emerging Trends in E-Commerce Optimization
- 22:01 – Omni Search Optimization Paradigm
- 28:02 – Answer vs Generative Engine Optimization
- 31:07 – Voice Search in E-Commerce Future
- 35:40 – Voice Search and Productivity Implications
- 36:01 – Optimizing AI Prompting Strategies
- 43:59 – Role of Agents in E-Commerce
- 44:48 – Augmenting Skills With AI Technology
- 48:07 – Personalized Knee Brace Recommendations Using AI
- 51:55 – Debates on AI Adoption in E-commerce Businesses
- 57:16 – Kevin King’s Words of Wisdom
Enjoy this episode? Want to be able to ask questions to Kevin King live in a small group with other 7 and 8-figure Amazon sellers? Join the Helium 10 Elite Mastermind and get monthly workshops, training, and networking calls with Kevin at h10.me/elite
Make sure to subscribe to the podcast on iTunes, Spotify, or wherever you listen to our podcast!
Want to absolutely start crushing it on eCommerce and make more money? Follow these steps for helpful resources to get started:
- Get the Ultimate Resource Guide from Kevin King for tools and services that he uses every day to dominate on Amazon!
- New to Selling on Amazon? Freedom Ticket offers the best tips, tricks, and strategies for beginners just starting out! Sign up for Freedom Ticket.
- Trying to Find a New Product? Get the most powerful Amazon product research tool in Black Box, available only at Helium 10! Start researching with Black Box.
- Want to Verify Your Product Idea? Use Xray in our Chrome extension to check how lucrative your next product idea is with over a dozen metrics of data! Download the Helium 10 Chrome Extension.
- The Ultimate Software Tool Suite for Amazon Sellers! Get more Helium 10 tools that can help you optimize your listings and increase sales for a low price! Sign up today!
- Does Amazon Owe YOU Money? Find Out for FREE! If you have been selling for over a year on Amazon, you may be owed money for lost or damaged inventory and not even know it. Get a FREE refund report to see how much you’re owed!
- Check out our other Amazon FBA podcasts including the Serious Sellers Podcast, as well as our Spanish and German versions!
- You can also listen to the AM/PM Podcast on YouTube here!
The post #448 – E-Commerce Will Never Be the Same: Andrew Bell Breaks Down Amazon AI appeared first on AM/PM Podcast.
Fix Your Amazon Product Titles in 2025 to Avoid Listing Suppression and Lost Sales
Noticing fewer impressions, declining sales, or poor ad performance on Amazon? It might not be your price, your product, or even your reviews. It could be Amazon product title suppression—and it’s quietly costing sellers visibility and sales in 2025.
The Problem: Amazon Product Title Suppression Is Costing You Sales
Amazon has quietly cracked down on non-compliant product titles, and the impact is showing up in seller dashboards across multiple categories. While some sellers assume it’s just ad fatigue or increased competition, the real issue may be something much simpler—and avoidable.
Improperly formatted product titles are now one of the most common causes of search suppression.
And the kicker? Amazon won’t always tell you when it happens.
The Risk: What You Lose with One Bad Title
Here’s what’s at stake if your product titles don’t meet Amazon’s new formatting standards:
Title formatting issues are one of the most common reasons listings get suppressed on Amazon.
When high-traffic listings are suppressed from search, sellers can lose substantial revenue—especially on top-performing ASINs.- Even compliant listings with overlong or cluttered titles may see reduced click-through rates, particularly on mobile.
This isn’t about nitpicking punctuation—it’s about whether shoppers ever find your product in the first place.
What’s Changed and Why It Matters Now
In an effort to improve the shopper experience and unify catalog quality, Amazon has tightened enforcement on product titles across nearly every category.
While the policy technically rolled out months ago, enforcement has scaled significantly in Q2 2025.
Listings with:
Overlong titles- Repetitive keywords
- Promotional phrases (“Best seller!” “Free shipping!”)
- ALL CAPS, emojis, or special characters
…are being quietly filtered out of search results, often without warning.
Even if your listing appears active, it might not be indexed for key terms—costing you impressions, sales, and ad conversions.
How to Tell If Your Titles Are Costing You Sales
Watch for these red flags in your Amazon performance data or ad metrics:
Impressions suddenly drop, but your ad spend is unchanged- Organic ranking falls for previously strong keywords
- Sponsored Product CTR sharply declines
- Listings with no pricing or inventory changes start underperforming
What to Do Right Now to Fix It
Here’s your step-by-step action plan:
1. Review Your Top-Selling ASINs
Prioritize high-volume SKUs that drive the bulk of your revenue. These listings are your biggest risk—and your biggest opportunity.
2. Clean Up Your Titles
Follow best practices:
- Brand + product type + defining features (size, material, color)
- 80–150 characters (category-specific)
- No ALL CAPS, symbols, or filler
- Eliminate repetition or keyword stuffing
Compliant Title Example:
“SmartGlow Rechargeable LED Camping Lantern – Waterproof, 3 Modes, USB-C Charging”
Non-Compliant Title Example:
“#1 LED Lantern for Outdoors!! Rechargeable Camp Light Waterproof Travel Must-Have!!”
Need to double-check your compliance? Review Amazon’s official product title requirements for up-to-date formatting rules.
3. Track Listings and Performance Trends
Use your Amazon performance data and ad metrics to:
- Identify when traffic or conversions dip
- Cross-reference suppressed ASINs
- Benchmark title edits against changes in visibility and conversion
How Seller Labs Helps You Protect and Grow Your Listings
At Seller Labs, we help Amazon sellers:
Analyze SKU-level performance to pinpoint underperforming ASINs using real-time sales, ad, and traffic metrics.
Monitor key trends and conversion signals across catalog performance, including shifts in impressions, CTR, and ad spend ROI.
Track advertising performance fluctuations that may indicate reduced visibility or listing suppression.
Take timely action with data-backed insights—so you’re not relying on guesswork when performance changes.
Our tools don’t just highlight performance issues—they give you the data you need to make smarter optimization decisions before small dips become lost revenue.
Final Thoughts: Small Title Changes Can Drive Big Results
Amazon’s focus on listing quality is only getting sharper. And while a title edit might seem minor, it can be the difference between page one and no visibility at all.
By cleaning up your titles, monitoring the right metrics, and acting fast when something feels off, you can: Recover lost impressions Protect ad performance Rebuild ranking momentum
And with Seller Labs on your side, you’ll have the clarity and tools to do it with confidence.
In today’s search-driven marketplace, Amazon product title suppression can quietly erase your listings from view—unless you act fast.
Start Fixing What’s Costing You Visibility With Seller Labs
You can analyze SKU performance to spot underperforming listings, monitor ad metrics for visibility-related dips, and make smarter optimization decisions using real-time inventory, traffic, and conversion data.
The post Fix Your Amazon Product Titles in 2025 to Avoid Listing Suppression and Lost Sales appeared first on Seller Labs: Amazon Seller Software and Platform.
Can someone tell me how to add a “description”, “benefits”, “suggested use” section on my products?
check ordinary product for example. I am brand registered, and have access to A+ content, but i dont think thats that
submitted by /u/CaponeMePhone
[link] [comments]
Shipping timeline expectations and Home Warranty Protection Plan Upsells
Shipping time frame issue: We ship large machines using LTL freight and smaller machines via UPS. What is the best way to add a realistic timeline for LTL shipping separately, currently its using the UPS timeline.
Home Warranty Protection Plan: On all of our products there is an upsell area under add to cart that says “Add a Protection Plan”. It appears they are selling protection plans for the machine but after clicking one of those links finally it is for Home Warranty coverage. Very misleading, is there a way to remove these?
submitted by /u/OliverMachinery
[link] [comments]
Shipping timeline expectations and Home Warranty Protection Plan Upsells
Shipping time frame issue: We ship large machines using LTL freight and smaller machines via UPS. What is the best way to add a realistic timeline for LTL shipping separately, currently its using the UPS timeline.
Home Warranty Protection Plan: On all of our products there is an upsell area under add to cart that says “Add a Protection Plan”. It appears they are selling protection plans for the machine but after clicking one of those links finally it is for Home Warranty coverage. Very misleading, is there a way to remove these?
submitted by /u/OliverMachinery
[link] [comments]
Can someone tell me how to add a “description”, “benefits”, “suggested use” section on my products?
check ordinary product for example. I am brand registered, and have access to A+ content, but i dont think thats that
submitted by /u/CaponeMePhone
[link] [comments]
