Hi

I designed/manufactured and patented my own product and I would like to start selling it on Amazon Canada, FBA. i am really struggling getting an account set up, the chat keeps saying someone will email me but no one does and the chat just seems to be presctipted messages. The issue is the business registration that I uploaded. I have sole proprietorship, the business name doesnt match the product name but that shouldn’t be an issue? It is an Ontario government issued certificate and has my full name and business #. Anyone else experienced this? Any tips to get this pushed through?

I sell branded products that I buy from closeout specialists. Obviously, I can not get LOA and invoices from the manufacturer. Ive been selling on Amazon for 19 years & I get fake complaints regularly – its just a numbers game: more you sell, more fake complaints you will get. No way around it. Due to this, my Account Health Rating is at 204. One of the reasons my rating is so low is because my sell through rate is very low. Average price of my products are about $100. So 1 fake complaint really hurts my rating.

I have been thinking of ways to increase this Acct Health Rating and the only thing I can think of is to simply increase the units of products sold that will never get fake complaints. I figured the Health Rating is based on fake complaints / units sold.

Am I thinking of this correctly? Will increasing the units sold that does not get fake complaints – ANY products – increase my Account Health Rating?

I sell branded products that I buy from closeout specialists. Obviously, I can not get LOA and invoices from the manufacturer. Ive been selling on Amazon for 19 years & I get fake complaints regularly – its just a numbers game: more you sell, more fake complaints you will get. No way around it. Due to this, my Account Health Rating is at 204. One of the reasons my rating is so low is because my sell through rate is very low. Average price of my products are about $100. So 1 fake complaint really hurts my rating.

I have been thinking of ways to increase this Acct Health Rating and the only thing I can think of is to simply increase the units of products sold that will never get fake complaints. I figured the Health Rating is based on fake complaints / units sold.

Am I thinking of this correctly? Will increasing the units sold that does not get fake complaints – ANY products – increase my Account Health Rating?

Hello Guys, My business own a factory overseas for home linen products bed sheets, rugs etc and we want to enter the e-commerce life. What you guys advice me ? Is it worth to get to Amazon ? If yes what’s the best ? FBA or FBM,please?

Hello Guys, My business own a factory overseas for home linen products bed sheets, rugs etc and we want to enter the e-commerce life. What you guys advice me ? Is it worth to get to Amazon ? If yes what’s the best ? FBA or FBM,please?

About a month ago I got an email from Amazon that I needed to perform a seller account verification. It said that I needed to provide my business registration license and proof of address. If I did not provide it then my funds would be on hold.

Not a problem. As far as I know there are no funds in my Amazon seller account. I found my old emails and I created the seller account in 2008. I sold a few DVDs through it in 2008 and haven’t thought about the seller account since.

Amazon sent me a couple of more emails. I just ignored them because I thought they were like the first. However, they were slightly different. The new emails said they were going to deactivate my seller account if I did not respond and that my personal account would be deactivated too. I didn’t look at those emails until I tried to log in to my normal (non-seller) Amazon account and saw that I was locked out.

They’ve sent me another email that I have 14 days to submit business registration or articles of incorporation and proof of address. I don’t have a business. I’m just an individual that’s locked out of their account. My family is locked out of our Prime Video and Alexa doesn’t play music for my kids when they ask now.

The emails that I’m getting are all automated and I can only upload the requested documents. When I try to look for a phone number to call Amazon it’s all through an Amazon log-in, which I am currently locked out of.

Does anyone know where I can reach out to resolve this, or steps to take? I can’t even explain that I don’t have a business license or articles of incorporation.

About a month ago I got an email from Amazon that I needed to perform a seller account verification. It said that I needed to provide my business registration license and proof of address. If I did not provide it then my funds would be on hold.

Not a problem. As far as I know there are no funds in my Amazon seller account. I found my old emails and I created the seller account in 2008. I sold a few DVDs through it in 2008 and haven’t thought about the seller account since.

Amazon sent me a couple of more emails. I just ignored them because I thought they were like the first. However, they were slightly different. The new emails said they were going to deactivate my seller account if I did not respond and that my personal account would be deactivated too. I didn’t look at those emails until I tried to log in to my normal (non-seller) Amazon account and saw that I was locked out.

They’ve sent me another email that I have 14 days to submit business registration or articles of incorporation and proof of address. I don’t have a business. I’m just an individual that’s locked out of their account. My family is locked out of our Prime Video and Alexa doesn’t play music for my kids when they ask now.

The emails that I’m getting are all automated and I can only upload the requested documents. When I try to look for a phone number to call Amazon it’s all through an Amazon log-in, which I am currently locked out of.

Does anyone know where I can reach out to resolve this, or steps to take? I can’t even explain that I don’t have a business license or articles of incorporation.

I have created a multi-tier listing so that customers can shop a range of related products easily. These products are all “own brand” (brand registered) and I am the only seller.

Despite numerous chats with Seller Central support and dropping the prices down, I am not getting anywhere in fixing the issue.

The affected products are showing “Not eligible to be the Featured Offer due to significantly high price: You can lower your price to become eligible to be the Featured Offer” in the Pricing Health dashboard. No reference prices are given.

The strangest example I have is that ASIN B0GR5V64S9 works fine – I am the Featured Offer. However for ASIN B0GR5RS8PZ – which is the same item but a different colour.

I don’t seem to be getting anywhere with this and wondered if anyone could shed any light?

Thanks!

I have created a multi-tier listing so that customers can shop a range of related products easily. These products are all “own brand” (brand registered) and I am the only seller.

Despite numerous chats with Seller Central support and dropping the prices down, I am not getting anywhere in fixing the issue.

The affected products are showing “Not eligible to be the Featured Offer due to significantly high price: You can lower your price to become eligible to be the Featured Offer” in the Pricing Health dashboard. No reference prices are given.

The strangest example I have is that ASIN B0GR5V64S9 works fine – I am the Featured Offer. However for ASIN B0GR5RS8PZ – which is the same item but a different colour.

I don’t seem to be getting anywhere with this and wondered if anyone could shed any light?

Thanks!