Amazon FBA shipment

I shipped some inventory over to Amazon early last month! Only about 24units this time way less than my usual 200.

It’s been weeks and Amazon has not received my units. The fba shipment Id shows “checked in” but shows 0 units received!

I reached out to support and they basically told me to wait until aug 11 before they will investigate. When I asked why the delay for so long they gave me a bullshit reason.

Has anyone else went through this? This id s first for me!