This started happening 3 weeks ago when I changed my phone number on my consumer account. The whole time my FBA items kept selling and I was getting notifications about them and the bank transfers from the sales. Also I’ve gotten a notification about pending automatic inventory removals that I am not able to login and look over. Also now I’ve gotten two seller fulfilled orders that I can’t login to see or do anything with. Also my “Subscribe and Save” order still went through on the consumer account and I received my item there.
I’ve called pretty much every 2 days since it happened because they keep saying someone will reach out to you within 24-48 hours. Three times now the customer support phone line has sent me this form which, first of all, what are these topic categories? None of them apply to my situation, but I’ve selected Password Reset most times. Twice after filling out this form and submitting, they emailed me saying to call customer service which is the very group that sent me the form in the first place. Twice I’ve received an email saying if you want to say anything else about this issue use this case link which I can’t view or reply on because I can’t login. Also twice now when someone has responded to this form, they sent me the following email telling me to call customer support:
which is the very way I got to the form in the first place.
I’ve also sent an email to address-verification@amazon.com and they sent me an automated response saying they’d received the message and there was no need to email again. They signed it “account specialist”, which is the very team I need to talk to, but I guess even though I’ve emailed them directly, they haven’t responded.
3 times when I’ve called the customer support they have submitted an “account reinstatement form” on my behalf. It’s of note that if this form really had the impact it was intended to, they would have known it was submitted already.
I’ve asked to speak to the “team lead” twice now, and the first time they opened a “ticket” for the account specialist to work on to garner attention to my account. The second team lead, after I persisted when she said the ticket had already been open for 48 hours and opening another one would reset the timer, submitted another account reinstatement form on my behalf.
I also can’t give feedback when they send the survey on how the customer support representative did without logging in.
I’ve been selling on Amazon for 10 years as well as being a Prime customer that whole time and started delivering for Flex a little more than a year ago.
More a cautionary tale to anyone reading than anything else as well as hopefully helpful if it happens to anyone else. And I will post what the process was if I ever do get the account back. And if anyone knows what I should do then let me know.
submitted by /u/YoshQ
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