Suppressed Listing (Color Variation) – Help
Hi all, not sure if anyone has had this issue before.
I have a clothing product that has several color variations. Recently, for some reason, my listings have become suppressed. I would go to the ‘Suppressed’ status tab and click ‘Add Info’ and find out it needs information regarding the ‘Color’ and ‘Size’. Though notthing happens when I update this information.
I would also go to edit the listing and see that the ‘Color’ and ‘Size’ fields are highlighted red indicating that these values are wrong. However, when I try to update these (retype the same colours), the system would then say that apparently the Amazon catalogue has these listings with a wacky Color combination like ‘Grey Blue’.
I’ve also tried changing these listings through ‘Add Product via Upload’ tool, but nothing seems to work. Submitting cases to Amazon hasn’t helped either because they just keep giving me instructions on how to add a new product.
My products seem to be forever suppressed now and seems like there’s nothing I can do to update them.
Thanks for reading this.