Trapped in a loop trying to reactivate my account on Amazon Seller Central and customer support keeps telling me to just “click reactivate”
I’m going to scream. I’ve been chatting with support on chat, phone, and email support tickets. I’ve been escalated multiple times, and then told they cannot escalate per Amazon policy, and now am just told to wait 48 hours.
Has anyone else encountered the reactivation loop of being stuck at the charge card section? My cards never expired, but since it took me to that page after clicking reactivate I deleted and added my card.
Nothing happens.
So I click back on Amazon seller central home and it again says “reactivate account”. So I contact support and they again tell me to click that link, totally ignoring the fact that I’ve already done that a dozen times by now. Everyone is so unhelpful, they just parrot back my issue to me and then say, “please click reactivate account”, or “add verification documents”, or “have you tried adding a card?” I feel like this is what customer support does to you now. They just give you the runaround until you give up. What happened to people who actually understood bugs and could fix them?
Anyway, if anyone has suggestions, I am in desperate need of help.
submitted by /u/avatar2524
[link] [comments]