Anyone else seeing a wave of pending order cancellations
Over the past three days I’ve had around a dozen cancelled pending orders. Normally I only have 1 every other week. I don’t like watching the sales numbers of my previous and current day go down.
submitted by /u/Strostkovy
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Can i offer a cheap fabric sample swatch kit for sale as an option alongside the real product?
Hi,
We want to sell an expensive custom product with a few color variants and we were thinking of offering a cheap color swatch kit the customer can order for only 10 bucks so they can choose the best color before ordering the expensive custom product. Does anyone know if this is against an of their terms. This option would be available as a variant in the same PDP.
submitted by /u/RealtorRolando
[link] [comments]
Can i offer a cheap fabric sample swatch kit for sale as an option alongside the real product?
Hi,
We want to sell an expensive custom product with a few color variants and we were thinking of offering a cheap color swatch kit the customer can order for only 10 bucks so they can choose the best color before ordering the expensive custom product. Does anyone know if this is against an of their terms. This option would be available as a variant in the same PDP.
submitted by /u/RealtorRolando
[link] [comments]
How to Optimize Amazon Listings for Rufus AI: 4-Step Method for Higher Conversions
Amazon’s new Rufus AI assistant is reshaping how shoppers discover, compare, and evaluate products. If your listings aren’t optimized for this AI-first experience, you’re already falling behind. This guide walks you through a simple, repeatable 4-step workflow to realign your listings with modern customer intent.
The Amazon SEO Shift You’re Missing
250 million shoppers are using Rufus AI right now.
And it has changed how Amazon rankings and product discovery work almost overnight.
Here’s what happened:
Amazon now shows “Researched by AI” sections ABOVE your product listings. These AI-generated blocks reference external sources first—including industry blogs, publications, videos, and other authoritative content—before surfacing your product information.
Your listing now appears after the AI-researched details.
What this means:
Your competitor with a single mention in a well-indexed trade publication may outrank your fully optimized listing if Rufus sees that content as more contextually relevant.
Amazon’s updated discovery flow prioritizes:
- Off-site authority
- AI-readable product clarity
- Social storefronts and influencer validation
- External content signals
- Customer intent and objections
Keyword stuffing no longer wins. Relevance and authority do. Most sellers still haven’t realized this shift is already impacting their rankings.
What Rufus Knows (That You Don’t)
Rufus provides insights based on Amazon’s understanding of real buyer behavior. While it doesn’t expose confidential backend data, its answers frequently reveal:
- Hidden purchasing patterns
- Common objections
- Comparison products
- Unexpected customer segments
- Category expectations
- Missing attributes or unclear benefits
Example:
A foot roller seller thought his primary customer base was athletes. After asking Rufus the right questions, he discovered his dominant buyer segment was actually nurses working long shifts.
After changing his positioning and imagery, engagement and conversions improved significantly.
Another seller discovered their product was miscategorized. Fixing that and adjusting title + bullets improved sales velocity.
These are examples of improved alignment—not guaranteed outcomes, but clear cases of better customer targeting through deeper insight.
The 4-Step Rufus Optimization Method
A fast, repeatable workflow that helps sellers align their listings with modern AI-driven discovery behavior.
Step 1: Ask These 5 Questions
Go to your listing, click Rufus, ask:
- “What is this product for?”
- “What do people like about this product?”
- “What don’t people like about this product?”
- “What are people buying instead of this product?”
- “Why do customers choose this product over alternatives?”
Copy all responses.
These contain:
- Backend DSP data
- Cross-category patterns
- Competitor intel
- Real objections
- Hidden buyer intent
Data that doesn’t exist in Search Query Performance or Brand Analytics.
Step 2: Feed Into ChatGPT
Use this prompt:
“I need to optimize my Amazon listing for AI search. I’m providing listing copy, images, and Rufus feedback. Provide me:
- Additional strategic questions for Rufus
- Listing optimization opportunities
- Complete SEO strategy for keywords, images, A+ content
- Competitor differentiation tactics
Goal: Increase Amazon sales and improve ranking.”
Paste:
- Current listing copy
- Image descriptions
- All Rufus responses
Step 3: Ask Strategic Follow-Ups
ChatGPT will generate more targeted questions, which often include:
- What features do customers ask about most?
- Which customer segments am I overlooking?
- What problems cause people to search for this?
- What products do shoppers compare this to?
- Which visual elements would help customers decide?
- Is the product priced within expected category norms?
These reveal gaps in positioning, price anchoring, image expectations, or targeting.
One backpack seller learned:
- Wrong category
- Pricing 15% too high
- Missing college student segment
- Main image needed to show capacity
All from Rufus.
Step 4: Build Your Plan
Feed new answers back to ChatGPT.
Now it has everything:
- Current listing
- Initial feedback
- Deep insights
- Competitor data
Get your plan:
- Optimized title with keywords
- Bullets addressing objections
- A+ content recommendations
- Image improvements
- Backend search terms
- Category strategy
The difference:
| Traditional | Guess based on competitors |
| Rufus | Amazon’s AI tells you what customers actually ask |
Real Results from Sellers
Foot Roller Brand:
- Before: Athlete positioning
- After: Nurse/healthcare worker focus
- Result: Improved relevance and conversions
Backpack Seller:
- Before: Generic category
- After: Category fix + new keywords
- Result: 2x sales velocity
Kitchen Tools:
- Before: Generic images
- After: Added comparison chart
- Result: Higher add-to-cart increase
These examples show how aligning listings with AI-surfaced customer insights can improve performance. Results vary by product and competition but demonstrate how this method clarifies positioning.
Track If It’s Actually Working
Most sellers optimize… then hope.
No tracking. No data.
That’s where Seller Labs Profit Genius comes in.
After Rufus optimization, you need to know:
- Are sales increasing?
- Are conversions up?
- Is this profit or just revenue?
With Seller Labs Profit Genius, sellers can:
- Monitor conversions and sales trends after updating listings
- Track SKU-level profitability
- Connect ad performance to profit (not just revenue)
- Identify whether listing changes had a positive impact
- Understand which products respond well to AI-driven optimization
Seller Labs provides data to support better decisions—but does not guarantee performance outcomes.
Why You Should Do This in the Next 48 Hours
250 million shoppers use Rufus RIGHT NOW.
Growing daily.
60% higher purchase intent than regular search.
Every day you wait:
Competitors optimize for AI search
You lose visibility to brands with authority
Listings answer yesterday’s questions
Customers choose alternatives
Early adopters see 20-35% improvements.
By the time this is “common knowledge,” advantage is gone.
Your Action Plan:
Today (30 min): Ask Rufus 5 questions on top 3 ASINs
Tomorrow (45 min): Run ChatGPT process, get plan
This Week: Implement changes, track results in Seller Labs
FAQ: Amazon Rufus Optimization
AI shopping assistant used by 250M+ shoppers. Cites external sources and provides recommendations based on AI analysis.
Ask diagnostic questions, gather insights, build a plan, and track the results.
Yes. Sellers report 20-35% conversion increases. Some see 2x sales velocity.
Yes. Seller Labs Profit Genius provides SKU-level visibility into conversions, profit, and performance changes.
Backend DSP insights, cross-category patterns, customer objections, buyer behavior. Not available in Seller Central.
No. It complements keywords. Rufus reveals the “why” behind searches—customer intent and objections keyword tools don’t show.
Ready to align your listings with the way customers actually shop with Rufus AI?
Use Seller Labs tools to track listing performance, uncover profit opportunities, and measure the impact of AI-driven optimization.
Get 30% off your first month after your 30-day free trial.
Related Blogs
- Low Inventory Level Fees: Do You Know How Much Amazon Is Charging You?
How Amazon’s low-inventory fee works and how sellers can avoid unnecessary charges. - Master Amazon Inventory Like a Pro in 2025 with Seller Labs
Actionable inventory strategies to reduce stockouts and carrying costs. - Amazon 2025 Fee Changes: How They Affect Sellers
A full breakdown of Amazon’s 2025 fee changes and how to prepare. - Amazon Buyer-Seller Messaging Suspension: How to Address & Prevent It
Why messaging suspensions happen and how to stay compliant. - Amazon SEO: How to Optimize Your Product Listings for Higher Rankings & Sales
A comprehensive guide to improving your Amazon SEO and increasing organic visibility.
The post How to Optimize Amazon Listings for Rufus AI: 4-Step Method for Higher Conversions appeared first on Seller Labs: Amazon Seller Software and Platform.
How to fix expected delivery date for expedited shipping options
I’ve been selling on Amazon since March. A problem I keep running into is that a customer will select expedited shipping, but when I go to purchase the shipping label, all of the shipping options say “Late Delivery Risk” and “Not claims protected”.
I reach out to the customer to see if they still want the fastest option. Some say yes, but others just never respond so I cancel their orders.
How can fix this for the future?
submitted by /u/gunsoverbutter
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Seeing Concerning Indicators Around Search and Organic Rank
I am using Search Query analysis, and found that not only are some of my former best sellers being affected by lower keyword impressions where the search terms still convert above market levels, but my organic ranking is half what it was last year with no change in my ad spend or strategy. I regularly update my listings to put trending keywords in bullets and titles, and test them and images through A/B experiments. Are others seeing similar results? Could the algorithm have changed, and if so, does anyone have recommendations on what can be done?
submitted by /u/RecognitionMore7198
[link] [comments]
Seeing Concerning Indicators Around Search and Organic Rank
I am using Search Query analysis, and found that not only are some of my former best sellers being affected by lower keyword impressions where the search terms still convert above market levels, but my organic ranking is half what it was last year with no change in my ad spend or strategy. I regularly update my listings to put trending keywords in bullets and titles, and test them and images through A/B experiments. Are others seeing similar results? Could the algorithm have changed, and if so, does anyone have recommendations on what can be done?
submitted by /u/RecognitionMore7198
[link] [comments]
How to fix expected delivery date for expedited shipping options
I’ve been selling on Amazon since March. A problem I keep running into is that a customer will select expedited shipping, but when I go to purchase the shipping label, all of the shipping options say “Late Delivery Risk” and “Not claims protected”.
I reach out to the customer to see if they still want the fastest option. Some say yes, but others just never respond so I cancel their orders.
How can fix this for the future?
submitted by /u/gunsoverbutter
[link] [comments]
AWD or Optimized Placements
We noticed a big drop in our sales last week. We’re a large seller 1000+ units per day and we’re down about 20% from where we were 2 weeks ago. Typically it should be the other way around for this time of year. Regardless, we were digging around and we’re seeing drastic organic results differences based on customer location (For those that don’t know what I mean, if you go incognito, you can change the delivery zip code when you search). Now typically in the past when we take a deep dive we see very similar data for customers on the east coast, midwest, west coast, etc. However after researching our sales decline were noticing massive organic ranking fluctuations from even close proximities. Meaning a NJ Zip Code will have different results than a NYC Zip Code or Seattle Zip Code will have a different result than a Tacoma Zip Code, etc.
Obviously Amazon is giving more “points” to the products stored closest to the customers zip code. When we typically ship our inventory in we do the Optimized Placements (5 Shipments) but now I’m wondering if AWD is the better way to go since they usually send small quantities all over the place.
One thing is for sure, this is sure is making incredibly difficult to optimize your ASINs.
submitted by /u/Bobby-B3
[link] [comments]
AWD or Optimized Placements
We noticed a big drop in our sales last week. We’re a large seller 1000+ units per day and we’re down about 20% from where we were 2 weeks ago. Typically it should be the other way around for this time of year. Regardless, we were digging around and we’re seeing drastic organic results differences based on customer location (For those that don’t know what I mean, if you go incognito, you can change the delivery zip code when you search). Now typically in the past when we take a deep dive we see very similar data for customers on the east coast, midwest, west coast, etc. However after researching our sales decline were noticing massive organic ranking fluctuations from even close proximities. Meaning a NJ Zip Code will have different results than a NYC Zip Code or Seattle Zip Code will have a different result than a Tacoma Zip Code, etc.
Obviously Amazon is giving more “points” to the products stored closest to the customers zip code. When we typically ship our inventory in we do the Optimized Placements (5 Shipments) but now I’m wondering if AWD is the better way to go since they usually send small quantities all over the place.
One thing is for sure, this is sure is making incredibly difficult to optimize your ASINs.
submitted by /u/Bobby-B3
[link] [comments]
