Business reports still not available on seller central.
Good morning!
Are you still having a lag on the data update in the Seller Central Business Reports?
submitted by /u/ThePhoenix74
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What to do here? Edit listing or create new one?
One of our products – a 400ml shampoo – is changing size as we are offering it in a smaller package instead.
What do we do on the Amazon side of things?
Is it possible to edit the listing and update the GTIN on gs1 uk (this is what Amazon support recommended) –
Or do we have to create a new GTIN, delete this listing, and create a new one?
We are also registered in Brand Registry, so don’t know if that would need to change too?
Thanks
submitted by /u/IllustriousLibrary8
[link] [comments]
What to do here? Edit listing or create new one?
One of our products – a 400ml shampoo – is changing size as we are offering it in a smaller package instead.
What do we do on the Amazon side of things?
Is it possible to edit the listing and update the GTIN on gs1 uk (this is what Amazon support recommended) –
Or do we have to create a new GTIN, delete this listing, and create a new one?
We are also registered in Brand Registry, so don’t know if that would need to change too?
Thanks
submitted by /u/IllustriousLibrary8
[link] [comments]
Order auto-cancelled by Amazon after direct truck delivery – $41,998.80 balance unpaid despite confirmed receipt
Hey everyone, I’m hoping someone here has dealt with something similar or can point me in the right direction.
We recently fulfilled a large order that shipped via direct truck delivery – no parcel carrier, no standard tracking number. Unfortunately, Amazon auto-cancelled the order because a tracking number wasn’t uploaded, even though the shipment was delivered, received and signed for (we have the Bill of Lading and all documentation).
The kicker is, it all shipped to a new Amazon AWS warehouse for use.
Here’s the situation in short:
-The shipment was delayed while confirming the correct delivery address and phone number. -Once verified, our warehouse shipped the units directly via truck. -Since it was a direct freight shipment, no tracking number was generated or uploaded. -Amazon’s system automatically cancelled the order for “missing tracking.” -The delivery was completed and confirmed by the receiver (we have a signed BOL). -The order cancellation left an unpaid balance of $41,998.80 for goods already delivered. We’ve reached out to contacts at Amazon and SellerCentral support to try to escalate, but so far, there’s no clear path for payment resolution since the order is marked “cancelled.”
Has anyone here experienced a similar situation where Amazon auto-cancelled a freight order post-delivery?
-How did you get Amazon to recognize the shipment and release payment? -Is there a specific internal team or escalation route (Payments / Vendor Operations / Freight) that can handle this? We’re a small business, and this kind of issue – almost $42K in delivered goods – is a huge hit for us.
Any insight, escalation contact or next-step advice would be hugely appreciated.
submitted by /u/dmjarv2
[link] [comments]
Order auto-cancelled by Amazon after direct truck delivery – $41,998.80 balance unpaid despite confirmed receipt
Hey everyone, I’m hoping someone here has dealt with something similar or can point me in the right direction.
We recently fulfilled a large order that shipped via direct truck delivery – no parcel carrier, no standard tracking number. Unfortunately, Amazon auto-cancelled the order because a tracking number wasn’t uploaded, even though the shipment was delivered, received and signed for (we have the Bill of Lading and all documentation).
The kicker is, it all shipped to a new Amazon AWS warehouse for use.
Here’s the situation in short:
-The shipment was delayed while confirming the correct delivery address and phone number. -Once verified, our warehouse shipped the units directly via truck. -Since it was a direct freight shipment, no tracking number was generated or uploaded. -Amazon’s system automatically cancelled the order for “missing tracking.” -The delivery was completed and confirmed by the receiver (we have a signed BOL). -The order cancellation left an unpaid balance of $41,998.80 for goods already delivered. We’ve reached out to contacts at Amazon and SellerCentral support to try to escalate, but so far, there’s no clear path for payment resolution since the order is marked “cancelled.”
Has anyone here experienced a similar situation where Amazon auto-cancelled a freight order post-delivery?
-How did you get Amazon to recognize the shipment and release payment? -Is there a specific internal team or escalation route (Payments / Vendor Operations / Freight) that can handle this? We’re a small business, and this kind of issue – almost $42K in delivered goods – is a huge hit for us.
Any insight, escalation contact or next-step advice would be hugely appreciated.
submitted by /u/dmjarv2
[link] [comments]
Amazon’s Hidden Trust Score: 7 Ways to Protect Your Account Before It’s Too Late
The Hidden Game Behind Amazon Account Health
You might have perfect metrics on your Seller Central dashboard — yet still find yourself facing suppressed listings, delayed approvals, or a sudden drop in Buy Box wins.
That’s because Amazon doesn’t just measure what you see. Behind every seller account is a hidden Amazon trust score, an internal metric that evaluates how reliable, consistent, and compliant you appear compared to other sellers.
Amazon’s algorithms use that invisible data to decide everything from how often you’re shown in search results to how quickly support responds when you file a case. And the scary part? You’ll never see the number — only the consequences.
Let’s break down what Amazon’s hidden trust metrics really are, how they affect your business, and seven ways to protect your account before it’s too late.
What Is Amazon’s Hidden Trust Score?
Amazon’s “trust score” is an internal ranking that assesses seller reliability and long-term risk.
Think of it like a credit score — your visible metrics (order defect rate, late shipment rate, cancellation rate) are just the public-facing summary. But Amazon’s system tracks dozens of deeper behavioral and sentiment-based factors behind the scenes.
These unseen data points include:
- Variability in sales and returns patterns
- Buyer sentiment in messages and feedback
- Listing edit frequency and pricing behavior
- Dispute resolution consistency
- AI-based analysis of your buyer-seller interactions
When your hidden trust score drops, Amazon may throttle your visibility, restrict shipping options, or escalate your account for review — even if your visible metrics look fine.
How Hidden Trust Metrics Impact Sellers
Here’s what low trust scores actually look like in practice:
Suppressed listings with no clear policy violation
Declining ad impressions even when bids stay constant
Sudden Buy Box losses despite strong pricing
Delayed FBA shipment approvals or restock limits
Slower support responses from Amazon Account Health
Most sellers assume these are random bugs or algorithm quirks — but in reality, they often signal hidden trust degradation.
The good news? You can’t see the trust score, but you can influence it — if you know where to look.
7 Ways to Protect (and Boost) Your Amazon Trust Score
1. Monitor Buyer Sentiment — Not Just Feedback Counts
Amazon’s AI now scans buyer-seller message tone and review language to assess sentiment. Negative or frustrated wording, even in polite messages, can quietly hurt your trust profile.
Action Step:
Use tools like Feedback Genius to send Amazon-compliant review and feedback requests after each purchase, and to monitor new reviews and seller feedback in one place. Tracking customer sentiment trends helps you identify tone or service issues early — before they impact your trust score.
Pro Tip:
Avoid defensive language in message templates (“We can’t do that because…”). Use neutral phrasing (“Here’s what we can do instead…”).
2. Keep Your Performance History Consistent
Amazon’s trust algorithm values stability. Even short-term dips — like sudden cancellation spikes during Q4 — can lower your trust index for months.
Action Step:
Track your cancellation and late shipment rates weekly in Seller Central, and use SKU Economics to monitor fulfillment costs and timing trends. Identify SKUs that consistently underperform on delivery or defect metrics and phase them out.
3. Avoid Over-Editing Listings and Prices
Frequent listing edits, especially on high-volume ASINs, are red flags for manipulation. Amazon interprets too many title, image, or pricing changes as potential listing abuse.
Action Step:
Keep your product data organized and consistent across SKUs. Sudden catalog or pricing inconsistencies can raise red flags with Amazon’s automated trust systems — so review listings regularly for accuracy.
4. Track and Analyze Return Reasons
A high return rate doesn’t always hurt — but unclear or repetitive buyer reasons do. “Not as described,” “damaged,” or “missing parts” can signal quality or fulfillment issues that lower trust.
Action Step:
Regularly review the Return Dissatisfaction Rate (RDR) and pair it with SKU-level profitability insights in SKU Economics. Identify repeat offenders and update descriptions, packaging, or images accordingly.
5. Protect Against Sudden Behavior Changes
Amazon’s systems flag unusual account activity — such as a rapid jump in sales, sudden FBA storage use, or multiple bank account updates. These are the same signals Amazon associates with hacked or fraudulent accounts.
Action Step:
Keep your account access secure (2FA, consistent IP logins) and avoid unnecessary profile changes. Schedule catalog and inventory updates at predictable intervals to show system stability.
6. Audit Your Buyer-Seller Message Rate
Did you know a declining message rate can also hurt your trust metrics? Amazon assumes fewer buyer interactions mean less engagement or weaker service.
Action Step:
Focus on sending Amazon-compliant review and feedback requests after each purchase to maintain healthy engagement signals. Tools like Feedback Genius help automate these approved messages and track your incoming reviews and feedback in one place — giving you clear visibility into buyer sentiment trends.
7. Build a “Trust Shield” Routine
Create a weekly “trust audit” checklist to catch silent problems before they hurt your visibility:
Review Voice of the Customer (VOC) dashboard Check recent refunds and reason codes Track performance trends via Seller Labs Profit Genius Rotate messaging templates quarterly Reconfirm pricing and catalog consistency
You can’t control Amazon’s algorithm, but you can feed it consistent, high-quality data — the same way Amazon’s own AI trains to trust predictable sellers.
How Amazon’s AI Makes Trust Scores More Dynamic in 2025–2026
Amazon’s Account Health and Voice of the Customer programs are now powered by machine learning models that constantly update seller reliability scores.
That means:
- A seller’s “trustworthiness” is recalculated daily, not quarterly.
- External signals like refund sentiment and chat tone carry more weight.
- Amazon support tools like “Account Health Assurance” use these predictive scores to pre-approve or deny reinstatement requests.
In short: if you wait until you see a warning, it’s already too late. Sellers who automate trust tracking and sentiment analysis early will be the ones Amazon’s AI rewards with priority visibility.
From Invisible Risk to Competitive Advantage
Amazon’s trust metrics may be invisible, but their effects are not.
The sellers who survive policy shifts, AI audits, and random suspensions aren’t necessarily the biggest — they’re the most predictable, data-driven, and trustworthy in Amazon’s system.
By monitoring sentiment, consistency, and behavioral signals with the right tools, you can turn Amazon’s invisible scoring model into your invisible advantage.
Start building your trust shield today with Seller Labs Genius Bundle — automate your messages, track your SKUs, and surface performance risks before Amazon does.
Ready to protect your Amazon account — and build long-term trust with every sale?
Turn Amazon’s hidden trust metrics into an advantage using Seller Labs tools that monitor performance, automate feedback, and strengthen your account health.
For a limited time, get 30% off your first month — after your 30-day free trial.
Related Blogs
- Amazon Buyer-Seller Messaging Suspension: How to Address & Prevent It
Learn what triggers messaging suspensions and how to safeguard your account health. - Amazon Voice of the Customer Transition 2025: What Sellers Need to Know
Discover how VOC insights connect directly to Amazon’s hidden trust systems and what metrics to monitor. - Amazon Account Suspended? Here’s How to Fix It in 2025
Step-by-step guide for recovering from account suspensions and avoiding performance flags in the future. - Reduce Amazon Returns in 2025
Identify root causes of high return rates and protect your trust score by improving buyer satisfaction. - Amazon Feedback vs. Product Reviews 2025: Why Both Matter
Explore how buyer feedback impacts account health and long-term trust performance metrics. - Amazon Brand Registry 2025
Build brand reputation, boost customer trust, and gain more control over your listings.
The post Amazon’s Hidden Trust Score: 7 Ways to Protect Your Account Before It’s Too Late appeared first on Seller Labs: Amazon Seller Software and Platform.
Amazon US Seller Central Issues
Is anyone having problems today trying to update listings and what not? I am having all kinds of issues on my US seller account
submitted by /u/SparePirate5924
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Sales Crash in October 2025
Hi guys, we have witnessed a significsnt decrease in our daily sales the last 2 weeks. We did on average 5k revenue per day, dropping to 0.6k to 1k per day. We have been on Amazon for 11 years and it is the first time this happened in this form. We did not make any ppc or product changes. Anyone experiencing similar developments? (We are selling strictly on Amazon Germany)
submitted by /u/OkWar9917
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anyone else have 2fa text and email not being received for seller login
Since yesterday we have mnot been able to log into seller central as the 2FA code is not coming through on sms or email.
But for another lower priviledged accoutn we use offline authenticator and this works.
Anyone else having login issues?
submitted by /u/pinakinz1c
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How to edit “Minimum ADVERTISED Price” in bulk via upload?
I can’t find how to edit “Minimum Advertised Price” in bulk via upload any longer. It used to be on the template named “Category Listings Report”, but is no longer on there. Does anyone know how to do this in bulk via upload now?
submitted by /u/_Archduke
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