Amazon customer service just authorized a return for and item that the customer has had for 50 days. My chat with customer service was basically useless. They said that in “certain circumstances” Amazon will authorize an out of policy return. When I asked what the circumstances were in this case they abruptly ended the chat.

The reason for the return was inaccurate website description. The product was larger than expected. The dimensions of the product are listed in imperial and metric units in both the product images and the bullets. Additionally, the product images show the item in a hand to give customers another way to judge the size.

My question is what are my options now since the customer has been given authorization to return the item? I am an FBM seller

1) Wait to see if they actually return the item and file a SAFE-T claim with Amazon?

2) Inform the customer that I will be issuing a restocking fee since this is beyond the return window.

3) ??

Amazon customer service just authorized a return for and item that the customer has had for 50 days. My chat with customer service was basically useless. They said that in “certain circumstances” Amazon will authorize an out of policy return. When I asked what the circumstances were in this case they abruptly ended the chat.

The reason for the return was inaccurate website description. The product was larger than expected. The dimensions of the product are listed in imperial and metric units in both the product images and the bullets. Additionally, the product images show the item in a hand to give customers another way to judge the size.

My question is what are my options now since the customer has been given authorization to return the item? I am an FBM seller

1) Wait to see if they actually return the item and file a SAFE-T claim with Amazon?

2) Inform the customer that I will be issuing a restocking fee since this is beyond the return window.

3) ??

Hi all,

We are a small shop right now so we make our product in a certified shared kitchen. My partner wants to begin selling on Amazon but I’m unsure if a shared kitchen meets the Amazon requirements because it’s not a manufacturer but a space in which we do the production.

Has anyone tried selling on Amazon without an FDA copacker manufacturing the product?

Hi all,

We are a small shop right now so we make our product in a certified shared kitchen. My partner wants to begin selling on Amazon but I’m unsure if a shared kitchen meets the Amazon requirements because it’s not a manufacturer but a space in which we do the production.

Has anyone tried selling on Amazon without an FDA copacker manufacturing the product?

We have a product that has a separate shipping price. So the buyer pays for the product + shipping as separate items on the invoice.

It is a low value item so we have enabled returnless refunds (which is fine). However, when a customer wants a refund, we see that Amazon refunds the product cost as well as the outbound shipping cost. Even when it is a ‘change of mind’ return request.

Is this consistent with Amazon policy?

P.S. This is not about the cost return shipping label. I could find the policy for it.

We have a product that has a separate shipping price. So the buyer pays for the product + shipping as separate items on the invoice.

It is a low value item so we have enabled returnless refunds (which is fine). However, when a customer wants a refund, we see that Amazon refunds the product cost as well as the outbound shipping cost. Even when it is a ‘change of mind’ return request.

Is this consistent with Amazon policy?

P.S. This is not about the cost return shipping label. I could find the policy for it.

I keep getting charges from Amazon after removing all my inventory that seem incredibly unreasonable. For background, I used to sell products on Amazon but pivoted to another stream of income that I prefer. I saw that Amazon kept charging me despite my account being deactivated, so I reached out, and they said it was because I still had some inventory (I literally had one single piece of inventory left). I decided to just ship it to my home and be done with it. Weeks later, I get a charge for $58.13, mind you, it’s a small package that fits in a smaller size Amazon bag. I’m confused why I’m still getting charged because there’s no way they charged me $58 for that small shipment.

I ended up taking all of my cards off, but I’m worried they are going to continue charging me for random things in the future from my bank account. Every time I try to contact the help desk, they say I need to add a charge method and wait 48 hours. I did that, and now they’re saying it’s not working. I’m not dealing with this anymore!

I keep getting charges from Amazon after removing all my inventory that seem incredibly unreasonable. For background, I used to sell products on Amazon but pivoted to another stream of income that I prefer. I saw that Amazon kept charging me despite my account being deactivated, so I reached out, and they said it was because I still had some inventory (I literally had one single piece of inventory left). I decided to just ship it to my home and be done with it. Weeks later, I get a charge for $58.13, mind you, it’s a small package that fits in a smaller size Amazon bag. I’m confused why I’m still getting charged because there’s no way they charged me $58 for that small shipment.

I ended up taking all of my cards off, but I’m worried they are going to continue charging me for random things in the future from my bank account. Every time I try to contact the help desk, they say I need to add a charge method and wait 48 hours. I did that, and now they’re saying it’s not working. I’m not dealing with this anymore!

Just saw the AI and it seems legit. Would like to know the experience

Just saw the AI and it seems legit. Would like to know the experience