Dealing with FBM orders and chargebacks are brutal. Customer disputed a $340 order saying it was defective. I submitted tracking and communication where she said everything arrived fine. Actually won the dispute two weeks later. Great right? Except she never returned the product.

I got the money back but she kept $340 worth of inventory. Apparently winning a chargeback doesn’t obligate them to return anything. Asked my payment processor if I could pursue it and they said that’s a separate civil matter. Winning feels hollow when they still get to keep everything.

I have a bunch of FBM orders that show ship by Monday (today). How can I find out if Amazon is extending that deadline due to the storm here? I don’t think UPS is running today because the roads are currently closed. Anyone know how I can check?

I have a bunch of FBM orders that show ship by Monday (today). How can I find out if Amazon is extending that deadline due to the storm here? I don’t think UPS is running today because the roads are currently closed. Anyone know how I can check?

hello

this is my first time creating amazon seller account. however I have been stuck on this page for last half hour. tried exiting app and coming back and same thing happens. is this normal?

won’t let me pist a pic but it says

To receive disbursements, you must add and verify a bank account. Only verified bank accounts can be set as your default deposit method.

but only shows up a circular loading screen that keeps going round and round.

hello

this is my first time creating amazon seller account. however I have been stuck on this page for last half hour. tried exiting app and coming back and same thing happens. is this normal?

won’t let me pist a pic but it says

To receive disbursements, you must add and verify a bank account. Only verified bank accounts can be set as your default deposit method.

but only shows up a circular loading screen that keeps going round and round.

Long story short we developed a product under our name and it’s doing well until hijackers selling a different brand started using our listing to sell under.

Out trademark is still pending after 11 months so we can’t report them through brand registry until it’s registered.

I’ve done test buys for both of the current hijackers, one came in yesterday of course it’s a different brand from ours still waiting on the second, we don’t distribute our product for resale we only retail it ourselves and there is a cheap generic brand which we know that everyone else sells. I well documented the first one with pictures and a video of me opening it and reported it as seller abuse, selling a different product. You can’t send pictures so I sent a link to the video, not sure if that even matters or if anything will be done at all I’ve read it’s hit or miss. I’ve contacted both sellers explaining what they are doing is against policy to no response.

Obviously this is doing a lot of damage, not only to our sales but to the reputation of the product we worked our tails off to produce and fight Amazon to allow us to sell.

Assuming the test buys and reporting of sellers do nothing I know there are services that deal with sort of thing although I’m not exactly sure what they would be doing differently that we can’t do or have done. Hopefully they just know what they are doing better than we do and can help. Regardless I would sincerely appreciate if anyone has any recommendations…

Thank you very much for any help

Long story short we developed a product under our name and it’s doing well until hijackers selling a different brand started using our listing to sell under.

Out trademark is still pending after 11 months so we can’t report them through brand registry until it’s registered.

I’ve done test buys for both of the current hijackers, one came in yesterday of course it’s a different brand from ours still waiting on the second, we don’t distribute our product for resale we only retail it ourselves and there is a cheap generic brand which we know that everyone else sells. I well documented the first one with pictures and a video of me opening it and reported it as seller abuse, selling a different product. You can’t send pictures so I sent a link to the video, not sure if that even matters or if anything will be done at all I’ve read it’s hit or miss. I’ve contacted both sellers explaining what they are doing is against policy to no response.

Obviously this is doing a lot of damage, not only to our sales but to the reputation of the product we worked our tails off to produce and fight Amazon to allow us to sell.

Assuming the test buys and reporting of sellers do nothing I know there are services that deal with sort of thing although I’m not exactly sure what they would be doing differently that we can’t do or have done. Hopefully they just know what they are doing better than we do and can help. Regardless I would sincerely appreciate if anyone has any recommendations…

Thank you very much for any help

Ubuy aka Urban Inspirations aka U-Buy, aka, DO3 aka DO6 aka DO9 aka DO etc. is a well known and well despised drop shipper that buys off Amazon US, deliveres packages in NY and WA and then drives accross the border to then ship inside Canada. (They have international locations also where they fly items out of the US. They are Kuwaiti owned and operated.

Anyway, this notorious drop shipper has been buying from us for 8 years and we’ve put up with it. 60% of items are returned to us, 30% are claimed as never received, and only 10% are actually ever kept. They hit us for 8 more seperate items last week. Amazon doesnt care clearly, but what would you do? I’m FBM. Cancel all future items and take the metric hit? In the past we’ve tried canceled a few items but 80% of the time they just reorder in a few days. Every time we ship to them it costs $20 round trip in postage, plus the loss of 20% of our products.

They are well known for doing this, they have changed their name multiple times, Im not sure if its because Amazon closed their accounts way back when, but now they have their names as codes. DO9 or DO2 etc but they have 100’s of complaints from Amazon sellers and buyers in other countries, all their companies and locations have a BBB rating of F, If you look on google maps, their warehouses all have like 20 cameras on the walls, (I guess some sellers show up in person there), They are literally a nightmare to deal with and there is no protection from them.

I cant write them a message or Amazon AI will read it and I’ll get in trouble, I cant cancel the orders or I’ll get a metric hit, I cant report them as that is a waste of time, and Amazon now allows dropshippers more freedoms than in the past, what can I do?

Ubuy aka Urban Inspirations aka U-Buy, aka, DO3 aka DO6 aka DO9 aka DO etc. is a well known and well despised drop shipper that buys off Amazon US, deliveres packages in NY and WA and then drives accross the border to then ship inside Canada. (They have international locations also where they fly items out of the US. They are Kuwaiti owned and operated.

Anyway, this notorious drop shipper has been buying from us for 8 years and we’ve put up with it. 60% of items are returned to us, 30% are claimed as never received, and only 10% are actually ever kept. They hit us for 8 more seperate items last week. Amazon doesnt care clearly, but what would you do? I’m FBM. Cancel all future items and take the metric hit? In the past we’ve tried canceled a few items but 80% of the time they just reorder in a few days. Every time we ship to them it costs $20 round trip in postage, plus the loss of 20% of our products.

They are well known for doing this, they have changed their name multiple times, Im not sure if its because Amazon closed their accounts way back when, but now they have their names as codes. DO9 or DO2 etc but they have 100’s of complaints from Amazon sellers and buyers in other countries, all their companies and locations have a BBB rating of F, If you look on google maps, their warehouses all have like 20 cameras on the walls, (I guess some sellers show up in person there), They are literally a nightmare to deal with and there is no protection from them.

I cant write them a message or Amazon AI will read it and I’ll get in trouble, I cant cancel the orders or I’ll get a metric hit, I cant report them as that is a waste of time, and Amazon now allows dropshippers more freedoms than in the past, what can I do?

Hey guys, I’m new to the Amazon seller market but have been selling on ebay for awhile now.

My question is about gating and in particularly about dvds. So I’ve seen the “tutorials” about ungating online, but none of them mention the specific Production Companies. So for instance when I try to ungate a movie by Warner Brothers, it requests to have 10 or 100 products purchased of Warner brothers. So if I get ungated after buying all those products will I only be ungated for Warner Brothers and have to repeat the same process for all production companies, or will this just ungate me from most other dvds?

Thanks in advance!