My listing is being limited due to me using the same exact keywords as other sellers in the space for “health claims”. I’ve gone ahead and revised my listing and gotten it back up, but is there anything I can do to report the straight up lies that I have to compete with now?

I received an email about an A-to-Z claim that was granted and a 2nd email showing the refund processed.

I went to seller central to appeal the A-to-Z, but it doesn’t even appear in the A-to-Z claim list.

This was a high end item that a buyer destroyed and sent back demanding a full refund. The customer even admitted it’s their fault, but the A-to-Z claim said it was granted because the return was described as damaged and my photos of the returned item also show it is damaged. This was probably a stupid AI decision, but there’s no A-to-Z claim in my history so I can’t appeal.

Anyone run into this before? Possible resolution?

I received an email about an A-to-Z claim that was granted and a 2nd email showing the refund processed.

I went to seller central to appeal the A-to-Z, but it doesn’t even appear in the A-to-Z claim list.

This was a high end item that a buyer destroyed and sent back demanding a full refund. The customer even admitted it’s their fault, but the A-to-Z claim said it was granted because the return was described as damaged and my photos of the returned item also show it is damaged. This was probably a stupid AI decision, but there’s no A-to-Z claim in my history so I can’t appeal.

Anyone run into this before? Possible resolution?

The comment section of this monthly feature post is the one place in this subreddit to tell our readers about something of yours. Be sure to include a description with links and respond to any replies you may get. This post is meant to be welcoming, informative and fun. However, know that spam and self-promotion rules here are enforced very strictly in this subreddit

• All comments in this post must follow the site and sub rules

• Accounts which are primairly promotional will likely be banned

• Comments containing email addresses and phone numbers will be removed

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• This forum is neither run / moderated by Amazon employees nor is there any guarantee an employee of Amazon will see your participation here and respond. If you wish to discuss something with Amazon, then you will need to contact them through their site

Thank you for sharing here in the Community Promotion Post!

The comment section of this monthly feature post is the one place in this subreddit to tell our readers about something of yours. Be sure to include a description with links and respond to any replies you may get. This post is meant to be welcoming, informative and fun. However, know that spam and self-promotion rules here are enforced very strictly in this subreddit

• All comments in this post must follow the site and sub rules

• Accounts which are primairly promotional will likely be banned

• Comments containing email addresses and phone numbers will be removed

• DO NOT ask anyone to PM you, talk privately, sidebar, etc. Those who do this are almost always scammers trying to farm people in private unchallenged

• Failure to follow the rules regarding self-promotion will result in a ban of your account(s) and site(s). Submitting anything you are affiliated with, self-promotion discussion, and lead generation anywhere in the subreddit outside of this post is prohibited. See the subreddit rules BEFORE you attempt to submit links to your work(s) or discuss your business outside of this thread.

• This forum is neither run / moderated by Amazon employees nor is there any guarantee an employee of Amazon will see your participation here and respond. If you wish to discuss something with Amazon, then you will need to contact them through their site

Thank you for sharing here in the Community Promotion Post!

Hey there, noob to Amazon to bear with me here.

So I own a small supplement brand and was hoping to get one of my products listed on amazon.

I bought a GTIN / UPC number / barcode from GS1 as instructed and went to list, then it says my GTIN isn’t valid, after chatting with support they say it’s because I didn’t put my brand name in the ‘brand name’ section. Okay, silly me. I go back and put my brand name, GTIN valid this time but then I am prompted with:

“You may not create new ASINs for the brand (insert my brand). If you believe the product you want to sell is not currently in the Amazon catalog and should be added as a new ASIN, please copy and paste the following URL in a separate window and complete the form: approval request”

I went and submitted everything and got a reply back saying I got declined, due to: “we identified that there is no verifiable information that (brand) offers HEALTH_PERSONAL_CARE on Amazon catalogue”

come to find out, there is another company on amazon with my exact brand name in a sportswear category, I assume this is why they are saying my brand isn’t in the health and wellness category?

they linked me here to submit proof this brand is mine: amazon/build-your-brand (can’t paste actual link here since it gets the post deleted but I clicked the exact one from the support ticket.

but the link is broken for me? says page not found?

Feels like a mess, I already reprinted my supplement bottles with the new UPC barcodes and I’m not sure if this means I literally need to rebrand? or who I reach out too or what I say?

Any advice from veteran sellers would be greatly appreciated.

Hey there, noob to Amazon to bear with me here.

So I own a small supplement brand and was hoping to get one of my products listed on amazon.

I bought a GTIN / UPC number / barcode from GS1 as instructed and went to list, then it says my GTIN isn’t valid, after chatting with support they say it’s because I didn’t put my brand name in the ‘brand name’ section. Okay, silly me. I go back and put my brand name, GTIN valid this time but then I am prompted with:

“You may not create new ASINs for the brand (insert my brand). If you believe the product you want to sell is not currently in the Amazon catalog and should be added as a new ASIN, please copy and paste the following URL in a separate window and complete the form: approval request”

I went and submitted everything and got a reply back saying I got declined, due to: “we identified that there is no verifiable information that (brand) offers HEALTH_PERSONAL_CARE on Amazon catalogue”

come to find out, there is another company on amazon with my exact brand name in a sportswear category, I assume this is why they are saying my brand isn’t in the health and wellness category?

they linked me here to submit proof this brand is mine: amazon/build-your-brand (can’t paste actual link here since it gets the post deleted but I clicked the exact one from the support ticket.

but the link is broken for me? says page not found?

Feels like a mess, I already reprinted my supplement bottles with the new UPC barcodes and I’m not sure if this means I literally need to rebrand? or who I reach out too or what I say?

Any advice from veteran sellers would be greatly appreciated.

Hey all,
question for those selling into the EU from outside:
Been seeing a lot of posts lately about Amazon EU suspensions linked to missing Responsible Person info.
Is this something you also are seeing or maybe just a coincidence from my side?

I received the attached Amazon notice stating that my oral OTC medication listings will be deactivated unless I submit the following:

• $1M commercial liability insurance
• third-party product testing through an Amazon-authorized TIC provider
• a surveillance testing agreement
• a penalty acknowledgment

I understand why Amazon has tightened compliance for dietary supplements.

What I am more curious about is why Amazon is now applying this framework to oral OTC drug products, including established OTC drug products that already exist within an FDA drug/regulatory framework, rather than just higher-risk supplement-type products.

I am curious if there is any differentiation or seperation out between USP Monograph products vs NDA/ANDA products – or if Amazon even understands this difference.

What I am trying to find out is:

• Has anyone else received this same notice?
• Has anyone already completed this process?
• What did Amazon actually require in practice?
• What exactly did the surveillance testing agreement turn out to mean?
• Is Amazon doing actual random post-listing lab pulls/testing?
• Has anyone successfully appealed products that were incorrectly classified into this requirement?

I’m especially interested in hearing from sellers dealing with actual OTC drug listings, not just supplements.

I received the attached Amazon notice stating that my oral OTC medication listings will be deactivated unless I submit the following:

• $1M commercial liability insurance
• third-party product testing through an Amazon-authorized TIC provider
• a surveillance testing agreement
• a penalty acknowledgment

I understand why Amazon has tightened compliance for dietary supplements.

What I am more curious about is why Amazon is now applying this framework to oral OTC drug products, including established OTC drug products that already exist within an FDA drug/regulatory framework, rather than just higher-risk supplement-type products.

I am curious if there is any differentiation or seperation out between USP Monograph products vs NDA/ANDA products – or if Amazon even understands this difference.

What I am trying to find out is:

• Has anyone else received this same notice?
• Has anyone already completed this process?
• What did Amazon actually require in practice?
• What exactly did the surveillance testing agreement turn out to mean?
• Is Amazon doing actual random post-listing lab pulls/testing?
• Has anyone successfully appealed products that were incorrectly classified into this requirement?

I’m especially interested in hearing from sellers dealing with actual OTC drug listings, not just supplements.